Resources

Welcome to the Like Clockwork Resources Hub

Here you’ll find all the tools, templates, and references mentioned throughout Like Clockwork: Run Your Business with Swiss Army Precision. This includes direct access to every appendix from the book, along with additional materials designed to help you put each principle into action.

• Appendix 1 – Catapult’s Golden Rules of Customer Service
  A complete collection of the sixty Golden Rules shared with new hires at Catapult Systems to ensure exceptional customer service.
• Appendix 2 – Recommended Reading
  A curated list of business books and articles referenced in Like Clockwork. I recommend reading all of them.
• Appendix 3 – Case Study Index
  A comprehensive index of the case studies found in Like Clockwork showcasing how other entrepreneurs and CEOs leveraged the principles described in each chapter in their own businesses.
• Appendix 4 – Reading Guide
  A practical guide to help you quickly identify which chapters in Like Clockwork you should read first.  
• Ordering your records (Chapter 23)
  A straightforward and relatively simple organizational structure you can implement to organize your records across your company.